Refund policy
30-Day Money-Back Guarantee
If your Rivo Ring isn't right for you, you can return it within 30 days of delivery for a refund of the purchase price.
How to start a return
- Email us at contacthabitful@gmail.com within 30 days of delivery, with your order number and the reason for the return.
- We'll reply with return instructions and the return address. Please don't send items back before contacting us, as returns sent without instructions may not reach us.
- Ship the ring back with its charging case, USB cable and packaging.
Return shipping
Return shipping is paid by the customer. We recommend a tracked service, as we can't issue a refund for a return that doesn't arrive.
Original shipping charges are not refunded.
Condition
You're welcome to wear the ring during the 30 days. We ask that it's returned complete, with its charging case and cable, and without damage beyond normal wear.
Bundles
If you bought a multi-ring bundle and return only some of the rings, the rings you keep are charged at the regular single-ring price, and we refund the difference.
Refunds
Once your return arrives and has been checked, we'll issue the refund to your original payment method within 5 business days. Your bank or card provider may take a few more days to show it.
Damaged, faulty or wrong items
If your ring arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll replace it or refund you in full, and you won't pay any shipping for it.
1-Year Warranty
Every Rivo Ring is covered against defects for one year from the date of delivery. If your ring or its charging case stops working properly during normal use in that time, we'll send you a replacement free of charge, including shipping.
To make a warranty claim, email contacthabitful@gmail.com with your order number, a short description of the problem and a photo or video showing it. We may ask you to try a few troubleshooting steps first.
The warranty doesn't cover accidental damage (such as drops, crushing or cracks), damage from heat, hot tubs, saunas or diving, normal wear such as scratches, or loss. It covers one replacement per ring, and the replacement is covered for the rest of the original warranty period.
This warranty is in addition to any rights you have under consumer protection law.
Changing size
To get a different size, return the original ring under this policy and place a new order for the size you need.
Questions
Email contacthabitful@gmail.com and we'll help.